Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the Topline Care website and services. By accessing our website or using our services, you agree to be bound by these Terms.

Topline Care is a domiciliary care provider registered with the Care Quality Commission (CQC). Our registered office is at 32 High Street, Thatcham, UK.

Care Services

Service Agreement

Care services are provided subject to a separate Service Agreement between Topline Care and the client (or their representative). This agreement will detail:

• The specific care services to be provided
• Visit schedules and timings
• Fees and payment terms
• Cancellation and termination policies
• Complaints procedure

Care Assessment

Before commencing care, we will conduct a comprehensive care assessment to understand your needs. Care plans are reviewed regularly and can be adjusted as needs change.

Fees and Payment

Our fees are outlined in your Service Agreement. We reserve the right to review and adjust fees with reasonable notice. Invoices are issued weekly/monthly (as agreed) and payment is due within 14 days unless otherwise arranged.

Cancellations

We require at least 24 hours' notice for cancellation of scheduled visits. Visits cancelled with less notice may be charged at the full rate. In the case of hospital admission or emergency, we will waive cancellation charges.

Website Use

Acceptable Use

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Transmit any malicious code or harmful content
• Collect data about other users without consent
• Use automated systems to access the website without permission

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Topline Care or our licensors. You may not reproduce, distribute, or use this content without our prior written consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

Liability

Service Liability

We maintain appropriate insurance coverage for our care services. Our liability for loss or damage is limited as specified in your Service Agreement and as permitted by law.

Website Disclaimer

While we strive to keep our website accurate and up-to-date, we make no warranties about the completeness, reliability, or accuracy of the information. The website is provided "as is" without any warranties of any kind.

We will not be liable for any indirect, incidental, or consequential damages arising from your use of the website.

Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

Complaints

We take all complaints seriously and aim to resolve them promptly. If you have a complaint about our services:

1. Contact us directly using the details below
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond within 28 days
4. If you remain unsatisfied, you may escalate to the Local Government and Social Care Ombudsman

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes constitutes acceptance of the modified Terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: